Terms of Service

1. Agreement to Terms

By accessing and using The Viable Edge website and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

The Viable Edge is operated by Sandler Digital Advisory LLC d/b/a The Viable Edge ("Company", "we", "our", or "us"). These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

The Viable Edge provides strategic brand architecture solutions, including:

• Brand Foundation Assessment and Analysis
• Strategic Brand Architecture Framework
• Message Architecture Development
• Competitive Positioning Strategy
• AI-Era Future Readiness Planning
• Implementation Training and Support
• Partnership and Consulting Services

3. User Accounts and Registration

To access certain features of our Service, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Payment Terms

For paid services, the following terms apply:

• Framework Tier ($497-$997): One-time payment for brand foundation framework access
• Training Tier ($1,997-$4,997): Payment for comprehensive training programs
• Implementation Tier ($5,000-$15,000): Project-based implementation services
• Partnership Tier ($3,000-$10,000/month): Ongoing strategic partnership services

All payments are processed securely through Stripe. By purchasing our services, you agree to Stripe's terms of service.

5. Refund Policy

We offer the following refund policy:

• Framework Tier: 30-day money-back guarantee if not satisfied
• Training Tier: 14-day refund period from program start date
• Implementation Tier: Refunds evaluated on case-by-case basis
• Partnership Tier: 30-day notice required for cancellation

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by The Viable Edge and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Strategic Brand Architecture Framework, methodologies, and assessment tools are proprietary to The Viable Edge. Users are granted a limited license to use these materials for their business purposes only.

7. User Content and Conduct

Users are prohibited from:

• Using the Service for any unlawful purpose or in violation of these Terms
• Attempting to gain unauthorized access to the Service or related systems
• Interfering with or disrupting the Service or servers
• Transmitting viruses, malware, or other harmful code
• Harassing, threatening, or defaming other users or The Viable Edge
• Reverse engineering or attempting to extract source code from the Service

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.

9. Disclaimers and Limitation of Liability

The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, The Viable Edge excludes all representations, warranties, obligations, and liabilities arising out of or in connection with your use of this Service.

The Viable Edge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Indemnification

You agree to defend, indemnify, and hold harmless The Viable Edge and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of California.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.